Terms & Conditions

Terms & Conditions

Shipping Timelines

• Delivery of Booking Confirmation Tickets: Once a hotel booking is successfully made, customers will receive their booking confirmation ticket via WhatsApp and email within 10 minutes.

Product Return Process

• Physical Products: Not applicable, as Vihari Tourism provides hotel booking services.
• Digital Products (Booking Confirmations/Tickets): Any changes or cancellations to the booking must follow the Refund/Cancellation Policy outlined below.

Order Tracking Details

• Booking Confirmation Tracking: Customers can track their booking status through the confirmation email or by contacting our customer service team.

 Refund/Cancellation Policy

Refund/Cancellation Timelines

1. More than 48 Hours Before Check-In:

   • Eligible for a refund with a 10% deduction on the room tariff amount.
   • Full rescheduling allowed once, subject to room availability.

2. Between 24 to 48 Hours Before Check-In:

   • Eligible for a refund with a 20% deduction on the room tariff amount.
   • No rescheduling allowed.

3. Less than 24 Hours Before Check-In:

   • Not eligible for a refund or rescheduling.

Eligibility Criteria

• Refunds and cancellations are subject to the timelines mentioned above.
• Bookings made through Vihari Tourism are eligible for these terms.

Cases of No Refund/Cancellation

• Less than 24 Hours Before Check-In: No refunds or cancellations are allowed.
• Post Check-In: No refunds or modifications are allowed post check-in.
• Discounted Reservations: Cannot be rescheduled or canceled.
• Unforeseen Circumstances: No refunds for cancellations due to unforeseen conditions, natural calamities, strikes, or other reasons beyond our control.

Refund Processing

• Refunds will be processed to the original method of payment within 7-10 working days.

Contact Information

For any queries or assistance regarding our shipping or refund/cancellation policy, please contact our customer service team at