1. Information We Collect

• Personal Information: Name, email, phone number, address, and ID proof (as required for hotel check-in).
• Booking Information: Hotel selection, check-in/check-out dates, and guest details.
• Payment Information: UPI/credit/debit card details (processed securely by payment gateway providers such as PhonePe, not stored by us).
• Technical Information: IP address, browser details, and device information for website analytics.

2. How We Use Your Information

• To process and confirm hotel bookings.
• To send booking confirmations and updates via email, WhatsApp, or SMS.
• To provide customer support.
• To comply with legal and regulatory requirements.
• To improve our website, services, and customer experience.

3. Sharing of Information

We may share your information with:

• Hotels / APTDC for booking and check-in purposes.
• Payment Gateway Providers (PhonePe, Banks, UPI) for secure payment processing.
• Regulatory Authorities if required under law.

We do not sell or misuse customer data for marketing without consent.

4. Data Security

• We use secure servers, encryption, and limited access controls to protect your data.
• Payment transactions are handled by trusted third-party providers (e.g., PhonePe).
• While we take all precautions, we cannot guarantee 100% security against unauthorized access.

5. Customer Rights

• You may request access, correction, or deletion of your personal data by contacting us.
• You may opt out of promotional communication anytime.

6. Cookies & Tracking

• Our website may use cookies to enhance your browsing experience.
• You may disable cookies in your browser, but some features may not function properly.

7. Policy Updates

This Privacy Policy may be updated from time to time. Please review this page regularly.

8. Contact Information

For any privacy-related concerns, please contact:

Head Office – Brindhaavan Holidays
📧 Email: aptdcbookingservices@gmail.com
📱 WhatsApp: +91 9392742709